Cancellation and Refund Policy
At Amami Lights, we strive to ensure your satisfaction with our products. Please review our Cancellation and Refund Policy carefully, as it outlines your rights and responsibilities regarding your purchase.
1. Order Cancellation
Once a payment is received, we do not allow cancellations of orders. We begin processing your order immediately to ensure timely delivery. Therefore, we encourage you to review your order carefully before finalizing your purchase.
2. Replacement for Damaged or Broken Products
Quality Assurance: We take great care in packaging our products to prevent damage during transit. However, if your product arrives broken or damaged, please contact us within [48 hours] of receiving your order.
Replacement Process: To initiate a replacement, please follow these steps:
- Contact Us: Reach out to our customer support team at [email address] or [phone number] with your order details and photos of the damaged item.
- Review: Our team will review your request and assess the damage based on the provided information.
- Approval: If your claim is approved, we will arrange for a replacement product to be sent to you at no additional cost.
3. Return Conditions
To be eligible for a replacement, the following conditions must be met:
- The product must be returned in its original packaging and in unused condition, except for damages incurred during shipping.
- You must provide proof of purchase, such as an order confirmation or receipt.
4. No Refunds
Please note that we do not offer refunds for any orders once payment has been received. Our policy is strictly for replacements of damaged or broken products.
5. Shipping Costs
- Return Shipping: If you are eligible for a replacement due to damage, we will cover the shipping costs for the replacement product.
- Original Shipping Fees: Original shipping fees are non-refundable.
6. Contact Information
For any questions or concerns regarding our Cancellation and Refund Policy, please contact us:
Amami Lights
Email: info@amamilights.com