Terms and Conditions
Welcome to Amami Lights. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These Terms govern your use of our website, products, and services, including payments processed through the Razorpay gateway. Please read these terms carefully before making a purchase or using our site.
1. General Information
This website is operated by Amami Lights. Throughout the site, the terms “we,” “us,” and “our” refer to Amami Lights. By using our site and/or purchasing something from us, you agree to be bound by the following terms and conditions, including any additional terms and policies referenced herein.
2. Eligibility
To use our website and place an order, you must:
- Be at least 18 years of age.
- Provide valid personal information and payment details.
- Agree to provide accurate and up-to-date information during the purchase process.
- Agree to comply with all applicable laws and regulations when using the site.
3. Product Information
At Amami Lights, we make every effort to display our products accurately. However, we do not guarantee that the colors, designs, or descriptions of our products will be entirely accurate as they may vary slightly based on your display or viewing device.
4. Orders and Payments
- Order Placement: All orders are subject to availability and acceptance. We reserve the right to refuse any order placed with us. If we cancel or refuse an order, we will notify you via email or phone and refund any payment made.
- Payment Methods: We accept payments through the Razorpay payment gateway, which includes options such as credit/debit cards, net banking, UPI, and wallets. By using Razorpay, you agree to their terms and conditions, available on their website.
- Payment Confirmation: Once your payment is successfully processed through Razorpay, you will receive a confirmation email with your order details. Your order will only be processed after payment confirmation.
- Pricing: Prices for our products are subject to change without notice. All prices are displayed in [Currency], and taxes, shipping, or other applicable fees may be added at checkout.
5. Shipping and Delivery
- Shipping Costs: Shipping charges will be calculated and displayed at checkout based on your delivery location and the shipping method chosen.
- Delivery Time: Estimated delivery times are provided during the checkout process. While we aim to meet these timelines, delivery times may vary due to factors outside our control (such as courier delays, customs issues, etc.).
- Tracking: Once your order has been shipped, we will provide you with tracking information so you can monitor the progress of your delivery.
- International Shipping: International orders may be subject to customs duties or taxes, which are the responsibility of the buyer.
6. Cancellation, Returns, and Refunds
- Order Cancellation: You may cancel your order within 24 hours of placement. After this period, cancellation may not be possible as we will have started processing the order.
- Returns: If you are not satisfied with your purchase, you may return the product within 14 days of receipt, provided it is in its original condition and packaging. Customized or made-to-order products are non-returnable.
- Refunds: Once we receive and inspect the returned product, we will notify you via email. If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days]. Note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
- Refund Processing via Razorpay: Refunds will be processed back to the original payment method via Razorpay. The refund time may vary depending on your bank or payment provider.
7. Warranty
- Product Warranty: Our products come with a [duration]-year warranty, covering any defects in materials or craftsmanship. This warranty does not cover damages caused by improper use, accidents, or normal wear and tear.
- Claim Process: To make a warranty claim, please contact our customer support team at [email address] with proof of purchase and images of the defect.
8. Liability
- Limitation of Liability: To the maximum extent permitted by law, Amami Lights is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
- Third-Party Links: Our website may contain links to third-party websites, including Razorpay for payment processing. We are not responsible for the content or practices of these third-party sites. Please review their terms and privacy policies before using their services.
9. User Responsibilities
When using our website, you agree to:
- Use the site only for lawful purposes and refrain from any illegal or harmful activities.
- Not attempt to gain unauthorized access to the website, interfere with its functioning, or upload harmful material.
- Refrain from sharing any false or misleading information when making purchases or communicating with us.
10. Intellectual Property
All content on this website, including product images, designs, logos, text, and other materials, is the property of Amami Lights and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
11. Dispute Resolution
- Governing Law: These terms shall be governed and interpreted by the laws of [Country/Region], without regard to its conflict of law principles.
- Dispute Resolution: Any disputes arising out of or in connection with the use of this website or our services shall be resolved through arbitration in accordance with the rules of the [Arbitration Authority] of [Region]. The arbitration decision shall be final and binding.
- Jurisdiction: By using our website, you agree that the courts of [City/Region] shall have exclusive jurisdiction over any legal disputes.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted on the website. It is your responsibility to review these terms regularly. Continued use of the website after any changes constitutes acceptance of the revised Terms and Conditions.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Amami Lights
Email: info@amamilights.com